Welcome to Ekleel Vape. This Privacy Policy explains how we collect, use, store, and protect customer and user information when visiting our store, using our services, or placing orders through our online store.
We are committed to protecting your privacy and using your data only for purposes related to providing our services, processing orders, improving the shopping experience, and communicating with you when needed, in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.
Article 1: Information We Collect
Ekleel Vape may collect certain information required to use the store or complete an order, including but not limited to:
1. Full name.
2. Mobile number.
3. Email address, if provided.
4. Shipping address or pickup information.
5. Order details and purchased products.
6. Payment information according to the payment methods available in the store.
7. Any information voluntarily provided by the customer when contacting customer service or filling out forms inside the store.
Article 2: Purpose of Using Information
Customer information may be used for the following purposes:
1. Creating and processing orders.
2. Shipping and delivering products through approved shipping companies.
3. Communicating with the customer regarding order status, payment, or shipping.
4. Issuing invoices or purchase-related documents when needed.
5. Improving service quality and user experience inside the store.
6. Sending order-related notifications or promotional messages, when available and permitted.
7. Protecting the store and customers from unauthorized use or fraud attempts.
Article 3: Sharing Information with Third Parties
Some customer information may be shared with third parties only when necessary to provide the service, such as:
1. Shipping and delivery companies to complete the delivery process.
2. Electronic payment service providers to process payments.
3. Technical service providers related to operating and improving the store.
4. Official or regulatory authorities if required under the applicable laws in the Kingdom of Saudi Arabia.
Ekleel Vape does not sell customer data or share it for purposes unrelated to the service without a legal reason or customer consent when required.
Article 4: Data Protection
Ekleel Vape is committed to taking appropriate measures to protect customer data from unauthorized access, unlawful use, modification, or unauthorized disclosure.
However, the user acknowledges that data transmission over the internet cannot be guaranteed to be completely secure. Therefore, the customer is responsible for maintaining the confidentiality of their login details and not sharing them with any third party.
Article 5: Account Information and Password
If the customer creates an account in the store, the customer is responsible for maintaining the confidentiality of their account information and password.
The customer must notify the store immediately if they suspect any unauthorized use of the account or any potential breach of their information.
Article 6: Payment Methods
Ekleel Vape provides multiple payment methods according to the options available in the store.
Payments are processed through approved payment service providers. The store does not store the customer’s full bank card details, and payment transactions are subject to the security and privacy policies of the payment service providers.
Article 7: Cookies and Tracking Technologies
The store may use cookies or similar technologies to improve the user experience, make browsing easier, save preferences, and analyze the performance of pages and services.
Users can control cookie settings through their browser settings. Please note that disabling some cookies may affect certain store functions.
Article 8: Customer Rights
The customer has the right to contact Ekleel Vape to request updating or correcting their information, or to inquire about how their data is used, through the official communication channels available in the store.
The store may retain certain information when required for legal, accounting, operational, or previous order-related purposes.
Article 9: Data Retention
Ekleel Vape retains customer information for the period necessary to process orders, manage operations, issue invoices, improve services, and comply with any legal or regulatory requirements within the Kingdom of Saudi Arabia.
Article 10: Changes to the Privacy Policy
Ekleel Vape reserves the right to modify or update this Privacy Policy from time to time when needed. Any updates become effective once published on this page.
Continued use of the store after updating the Privacy Policy is considered acceptance of the updated version.
Article 11: Contact Us
For any inquiries regarding this Privacy Policy or how customer data is handled, you may contact Ekleel Vape through the official communication channels available in the store or through the support number:
